Shipping

Online orders are processed Monday through Friday, excluding holidays. Holidays and peak sales time, as well as framing may alter your shipment timeframe.

 

US Orders

We currently use FEDEX for shipping orders within the United States. All orders ship within 5-7 business days. 

If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated.

If your package requires a signature, we are not responsible for any charges incurred for refused packages, and/or packages requiring signatures that were not picked up from access points in a timely manner. In the case a package is refused and/or returned to us, the fees to re-ship the original package will be invoiced to the customer.

 

International Orders

At this time, we use USPS and/or DHL Express to ship all international orders.

Prior to purchasing, please email tara@taraandris.com and we'll be happy to give you a specific shipping quote based on your order and location. 

Please note that for international orders, any taxes and duties due upon delivery are the sole responsibility of the purchaser.

All orders shipped internationally are final sale.

 

Returns/Exchanges

If you are not completely satisfied with your painting you can return it for a store credit within 7 days of purchase. All paintings should be returned in original condition. Shipping and handling fees are non-refundable and the customer must pay shipping fees associated with returning or exchanging an item. We strongly advise using a trackable mail service for your return, as we are not responsible for lost packages. Once your return is processed we will promptly issue a credit.

 

Customer Service

Need something? Send us an email, we'd love to hear from you.

Customer Service Hours: Monday thru Friday, 10:00am – 5:00pm EST

Customer Service Contact: tara@taraandris.com